FAQs

We were founded in 2022 so have been operating for over a 4 years now. Our Founder & Directors are from USA and Middle East. they started the company with a focus on quality from day one.

Yes. All staff sign employment contracts that acknowledge their responsibility on data security and information confidentiality.

If you are ever not 100% satisfied with the performance of your staff you can simply provide us with notice to commence a Performance Improvement Plan. After the 30 day if the staff have not improved they can be released.

Yes. 77E provides 'Health Insurance Allowance to cover the health care requirements. 

Yes. For office-based staff we utilize premium and dedicated internet services which includes primary and backup high speed internet.

Yes the staff work full time 5 days per week, 9 hours a day (with a 1 hour lunch and 2 x
15 mins break)

Yes, 77E provides fingerprint biometrics to accurately track timekeeping and attendance for staff payroll.

Yes. You can change from hybrid to home-based or upgrade to full-time dedicated office-based anytime with 30 days notice.

Invoice payment may be made in any freely convertible foreign currency.

Yes. We have considered all sick and vacation leave as well as all regular and special holidays while calculating the fixed monthly rate. In the event the staff took more leave than allocated you would be credited based on the day rate.

The standard 77E policy is 10 sick leave (SL) and 18 earned leave (EL)

In case of employment termination due to redundancy, staff are entitled to separation pay of one month's pay for every year of service or one month pay, whichever is higher. Just like an insurance premium, 77E applies a Redundancy Pay Provision as part of the Monthly Staff Salary in order to cover redundancy events. In case of redundancy your staff will be paid this separation pay in full.

Yes. If any third party licensed software is required (e.g. photoshop) its cost will be borne by the Client. Additional costs will only be incurred upon written request and approval of the Client.

Every 12 months the dedicated staff will receive an annual salary review which is typically an increase of 5%-15% depending on performance or promotion. To assist retention there is a minimum annual increase of 5% on the staff salary. The Client will decide and approve any additional appropriate increase above this.

With over a decade of recruitment experience, we leverage our Al-enhanced sourcing, advanced applicant tracking system, and Naukri data insights to connect you with the top talent.

Not at all. English is one of the two official languages of India and is the primary language used in business, education, and government. In fact, India consistently ranks among the top countries in Asia for English proficiency. All our staff are vetted for excellent verbal and written English skills, and we even provide video introductions and interviews so you can assess communication fit before hiring.

Absolutely. Your staff are 100% dedicated to your business, they don't work for anyone else. You manage them directly, set their tasks, track their performance, and integrate them into your systems, processes, and culture just like you would an in-house team. We simply handle recruitment, HR, payroll, and support so you can focus on results. Think of them as an extension of your team-just offshore.

We use a transparent salary + fixed service fee model. The total cost depends on the salary we negotiate with the candidate. You choose from shortlisted candidates based on skills and value. Most clients save over 50% compared to hiring locally.

77E is the legal employer of the staff we provide. We handle all employment contracts, payroll, government-mandated benefits, tax compliance, and HR administration in accordance with local labour laws in each country where we operate.
While you manage the day-to-day tasks and performance of your offshore team, we take care of the legal and administrative responsibilities, ensuring full compliance and minimising your risk. This structure allows you to build and manage your dedicated team without needing to establish a local entity.

India is one of the top outsourcing destinations in the world due to its high English proficiency, cost-effective talent, and strong cultural alignment with Western businesses. It also offers world-class infrastructure, a client-focused workforce, and strong government support for the outsourcing industry.